CURRENT TURN AROUND FOR ALL STANDARD ORDERS 2-3 DAYS, PLEASE ALLOW 3-4 DAYS FOR CUSTOMISED ITEMS.
cUT OFF FOR CUSTOM ORDERS IS SUNDAY NIGHTS 8PM.
ANY cUSTOM ORDERS PLACED AFTER THIS MAY NOT BE RECEIVED UNTIL THE FOLLOWING WEEK TO ALLOW ADEQUATE DESIGN, PRODUCTION AND TRANSIT TIMES.
Turn around - this is in Addition to transit/postage times
All orders are processed in the order they are received not by any shipping upgrades.
All items are made to order, most standard orders are dispatched within 2-3 business days & you will be notified via email when your order is dispatched we will always try and dispatch your order as soon as possible.
CUSTOM OR NEW DESIGNS - Once you place your order you will be emailed a proof within 2 business days. Once you have confirmed your design please allow 1-2 business days for your order to be made and dispatched. So please allow 3-4 days
Please ensure you have allowed time for your orders to be processed. For rush service please select this when checking out, please see below for more information. If you need something within a short time frame please contact me to ensure we can help, most of the time we can without extra charges but it is depending on current workloads.
RUSH ORDER - Australia Only
We will always send orders as soon as possible but if you would like to bump your order to the top of the queue you can purchase Rush order. Most orders are dispatched within 1-2 days with the standard or express shipping but this will place your order as priority. This fee is to cover our time outside of normal hours to ensure other customers are not effected by the new Rush Order option. This may not be available on all Custom items so please contact us before selecting this option if you require custom items.
This is for same day dispatch on orders placed BEFORE 9am and includes the cost of express post.
Orders placed after that time are still priority but we can not guarantee same day dispatch, it depends on what you have ordered and what time.
Only available Monday- Friday and not on public holidays.
Please note transit once dispatched is still 1-2 business days, all parcels are sent via Australia post with tracking
If your order includes custom items such as cake toppers or embossers (and i have approved the rush order for custom items), please ensure you check your emails to confirm the designs no later than 11am so they can be made in time for the post office cut off.
FLAT RATE SHIPPING ON ALL ORDERS.
We are in Australia and we ship all orders via Australia Post & we ship World wide.
Shipping Within Australia- please note all orders are sent to the address on your order.
All orders are sent Express Post $10
Next business day delivery within the Australia Post network once dispatched but please allow 2 days as they are often late.
Please allow 2-3 days for processing your order and 2 days for transit.
Comes with tracking
To see if you are within this network please visit the following link
Please note that by using the postage option all items are sent via Australia post, if you choose this option you acknowledge that we will not be held responsible for any late or missing deliveries and postage will not be refunded. Whilst we will work with you to get the best out come we will not be responsible for their service. If you would like to use your own Courier this can be arranged.
Pick up Option - Please read carefully before selecting this option
Pick up is available from Hopetoun Park, Victoria.
If you choose this option when checking out i will contact you via email when it is ready to arrange the details.
Pick up can be made between 11-11.15am, 3.15-3.30pm and 7.45-8pm most weekdays. If you decide not to pick up once you have already checked out you will be charged postage costs and a handling fee so please ensure you can pick up from Hopetoun Park, Victoria between those times.
If you require another time please contact me before choosing this option so we can see if we can accommodate you.
Please note that once you have confirmed your time to pick up, if you do not arrive within the 15min window or do not notify me that you are going to be late, you will have to have your items posted for the additional cost and pick up will no longer be available, unfortunately this is due to customers not turning up or notifying me.
To remove the shipping cost for pick up please use code PICKUP - Pick up is $0.00 this is done to ensure all information is read before selecting this method
International Shipping -
This takes between 2-3 weeks (Canada & Europe can be 4 weeks )but always allow a few extra days just in case your items are held up in customs or in transit. Our regular post does not allow for tracking, if you would like tracking please choose this item at checkout for an additional fee.
International postage (no tracking) $10aud -approx $7-8 usd
International postage including tracking $15.50aud - approx $12-$14usd