Turn around - this is in Addition to transit/postage times

  • All orders are processed in the order they are received not by any shipping upgrades. 

  • All items are made to order, most standard orders are dispatched within 2-3 business days & you will be notified via email when your order is dispatched we will always try and dispatch your order as soon as possible.

  • CUSTOM OR NEW DESIGNS - Once you place your order you will be emailed a proof within 2 business days. Once you have confirmed your design please allow 1-2 business days for your order to be made and dispatched. These proof's will be sent AFTER the 7th of May

  • Please ensure you have allowed time for your orders to be processed. We do not offer a rush service but if you need something within a short time frame please contact me to ensure we can help, most of the time we can but it is depending on current workloads. 

RUSH ORDER - Australia Only

  • We will always send orders as soon as possible but if you would like to bump your order to the top of the queue you can purchase Rush order. Most orders are dispatched within 1-2 days with the standard or express shipping but this will place your order as priority. This fee is to cover our time outside of normal hours to ensure other customers are not effected by the new Rush Order option. 

  • This is for same day dispatch on orders placed BEFORE 9am and includes the cost of express post.

  • Orders placed after that time are still priority but we can not guarantee same day dispatch, it depends on what you have ordered and what time. 

  • Only available Monday- Friday and not on public holidays.

  • Please note transit once dispatched is still 1-2 business days, all parcels are sent via Australia post with tracking

  • If your order includes custom items such as cake toppers or embossers, please ensure you check your emails to confirm the designs no later than 11am so they can be made in time for the post office cut off. 

SHIPPING

  • FLAT RATE SHIPPING ON ALL ORDERS.

  • We are in Australia and we ship all orders via Australia Post & we ship World wide.

Pick up Option - Please read carefully before selecting this option

  • Pick up is available from Hopetoun Park, Victoria.

  • If you choose this option when checking out i will contact you via email when it is ready to arrange the details.

  • Pick up can be made between 11-11.15am, 3.15-3.30pm and 7.45-8pm most weekdays. If you decide not to pick up once you have already checked out you will be charged postage costs and a handling fee so please ensure you can pick up from Hopetoun Park, Victoria between those times.

  • If you require another time please contact me before choosing this option so we can see if we can accommodate you. 

  • Please note that once you have confirmed your time to pick up, if you do not arrive within the 15min window or do not notify me that you are going to be late, you will have to have your items posted for the additional cost and pick up will no longer be available, unfortunately this is due to customers not turning up or notifying me. 

  • To remove the shipping cost for pick up please use code PICKUP  -  Pick up is $0.00 this is done to ensure all information is read before selecting this method

Shipping Within Australia-  please note all orders are sent to the address on your order.

  • Regular Post $8.20

    • Allow 4-7 days business days for delivery once dispatched.

    • Comes with Tracking.

  • Express Post $11.20

    • Next business day delivery within the Australia Post network once dispatched but please allow 2 days as they are often late.

    • If you purchase express post please still allow 2 days for dispatch. If you need your order rushed please contact us before purchasing to see if we can help you.

    • Comes with tracking

    • To see if you are within this network please visit the following link

    • http://auspost.com.au/parcels-mail/delivery-areas.html

International Shipping -

This takes between 2-3 weeks (Canada & Europe can be 4 weeks )but always allow a few extra days just in case your items are held up in customs or in transit. Our regular post does not allow for tracking, if you would like tracking please choose this item at checkout for an additional fee.

  • International postage (no tracking) $10aud -approx $7-8 usd

  • International postage including tracking $15.50aud   - approx $12-$14usd

 

If you purchase the tracking option but tracking is not available to your country your item will be sent via Registered post.  Tracking is available to most countries - USA, UK, Canada, NZ, China, France, Germany, Ireland, Israel, Spain and some other countries. 

http://auspost.com.au/parcels-mail/pack-and-track-international.html

Please note- we do not take any responsibilities for any delays in deliveries, these are guidelines only.

Some countries may have import taxes (especially the UK), please note that this is the responsibility of the buyer.